FREQUENTLY ASKED QUESTIONS
You've got questions, we're here to assist you.
We offer two membership types:
- Buyer – For individuals or businesses who want to purchase goods.
- Seller – For businesses or organisations who want to list and sell products on Uber Shopping Mall.
Yes. You can purchase goods using the same login details you use for your Seller account.
Yes. You can register as a Seller by completing the seller registration process and providing valid ACN/ABN credentials.
Shipping times vary depending on your location and the seller’s dispatch schedule. After your order is shipped, the seller may provide an estimated delivery timeframe along with tracking information.
Yes, you can change or cancel your order before the seller dispatches the goods.
Please note: each seller may have their own cancellation and return policy. Make sure to review the seller’s policy on the product page before placing an order.
Yes, you may be able to track your order. If you would like the tracking number or shipping details, please reach out to the seller directly, and they will be happy to assist you.
- We accept Amex
Visa 
Master Card 
If you receive a defective, damaged, or incorrect item, contact us by email info@ubershoppingmall.com or contact the seller immediately through your order dashboard. Sellers are responsible for resolving issues in line with their return/refund policy.
Return and refund policies vary by seller. Please review the seller’s return policy on the product page. If your order is eligible, you can request a return through your order history. Refunds are issued as credits to your wallet, which can be used for future purchases on the USM website.
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