Privacy Policy

 1. The Information We Collect

We collect personal information necessary to operate our online marketplace, membership services, and business network.

1.1 Information You Provide Directly

Depending on how you use the Platform, we may collect:

Customer Information

• name
• email address
• phone number
• delivery address
• account credentials
• payment information (processed through secure third-party gateways)

Seller Information

• business name
• ABN/ACN
• business address
• contact person details
• No Banking or Settlement details are collected during registration.
• product information
• customer service responses and communications

B2B Member Information

• name
• business name
• contact details
• membership category (supplier, buyer, advertiser)
• subscription and payment information

User-Generated Content

• reviews, comments, messages, photos, videos
• product or service listings
• support requests and feedback

Support or Dispute Information

• complaint details
• refund or replacement requests
• communication between customers and sellers facilitated by UBER SHOPPING MALL

1.2 Information Collected Automatically

When you access the Platform, we may automatically collect:

• device information (browser type, device type, operating system)
• IP address
• usage data (pages viewed, login times, interaction patterns)
• cookies and tracking data
• transaction history
• advertising performance data

We use this information to improve our services, protect security, and personalise user experience.

1.3 Information from Third Parties

We may collect information from:

• payment processors
• identity verification services
• fraud prevention services
• logistics and courier partners
• publicly available business registers (e.g., ABN Lookup)

2. How We Use Your Information

We use the information we collect to:

Platform Operations

• create and manage customer, seller, and member accounts
• process transactions and payments
• facilitate communication between buyers and sellers
• deliver products and services
• provide customer support

Compliance & Risk Management

• verify identity and business registration
• prevent fraud, misuse, or unauthorised activity
• comply with Australian laws and regulatory obligations
• enforce our Terms & Conditions

Improvement of Services

• analyse platform performance
• enhance user experience
• personalise content and recommendations
• develop new features and services

Marketing & Communications

• send platform updates, announcements, and notifications
• provide offers, promotions, or member benefits
• allow advertisers (B2B platform) to promote products or services You may opt out of marketing at any time.

3. Sharing and Disclosure of Personal Information

We may disclose personal information to:

3.1 Sellers and Buyers (Marketplace Transactions)

To complete orders, customer details may be shared with Sellers, and Sellers’ business details may be visible to buyers.

3.2 Service Providers

We use trusted third parties for:

• payment processing
• hosting and IT services
• identity verification
• analytics
• customer support tools
• shipping and logistics
• marketing services

These providers may access information only to perform services for UBER SHOPPING MALL.

3.3 Legal and Regulatory Authorities

We may disclose information where required by law, including:

• responding to lawful requests
• assisting investigations
• enforcing legal rights

3.4 Business Transfers

If UBER SHOPPING MALL or its assets are sold, merged, or restructured, personal information may be transferred as part of the transaction.

We do not sell personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• enable core platform functions
• remember your preferences
• analyse traffic and usage
• improve performance
• assist with advertising and promotions

You may disable cookies through your browser, but some features may not function properly.

5. Data Security

We take reasonable measures to protect personal information against:

• loss
• misuse
• unauthorised access
• modification
• disclosure

Measures include secure servers, restricted access, and internal policies. However, no Internet transmission is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain personal information only as long as necessary for:

• providing services
• resolving disputes
• complying with legal obligations
• protecting our legitimate business interests

When no longer required, information is securely destroyed or de-identified.

7. Overseas Disclosure

Some service providers may store or process personal information overseas, including in:

• the United States
• European Union
• Asia-Pacific countries

Where feasible, we ensure appropriate privacy safeguards are in place.

8. Your Rights and Choices

You may request:

• access to personal information we hold
• correction of inaccurate or incomplete information
• deletion where legally permissible
• cessation of marketing communications
• restriction of certain processing activities

Requests may be denied where the law permits.

9. Children and Minors

• Users under 18 are not permitted to make purchases, sale or obtain paid subscriptions.

10. External Links

Our Platform may contain links to external sites. We are not responsible for the privacy practices or content of those sites. You access them at your own risk.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates take effect when published on the Platform. Continued use of the Platform indicates acceptance of the revised policy.

12. Contact Us

For questions, concerns, or privacy requests, contact us at:

Email: info@ubershopping,mall.com